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Anonymous
Rated 1 out of 5 stars DHL is a Disgusting company. Disgusting company. I sent a private letter/documents containing 2 sheets of paper sealed in an envelope. DHL deemed it necessary to cut open the envelope to read my private letter. The envelope was also left irreparably damaged after their assault on my privacy. No one at their front line selling me the product ( not cheap. cost me 40 pounds) warned me that DHL are like the KGB ( in my opinion) and probably read your private documents and slice and dice up your envelope in the process. It`s disgraceful. In my opinion DHL is like the KGB. I also spoke to one of the DHL staff today ( a courier who was coincidentally collecting from the high street stationery outlet Rymans, I used ). I felt I was treated like dirt in the process by the DHL courier. The customer care and manner of DHL is disgraceful. He said if you are an unknown customer then they will do this including opening `flat` envelopes and DHL will also cut open Xmas cards. He also said anyone including the Royal Mail staff who do cut open every letter every document that is posted are not doing their job. Anything travelling by air must be cut open. Indeed anything / everything must be cut open. My serious recommendation is DO NOT USE DHL. Find another courier if you don't want DHL cutting up your packaging and reading your private documents. Goodness knows, in my opinion, if they've copied my private letters and using the illegally gathered information for some illegal purpose. I cannot trust DHL. I WILL NOT USE DHL AGAIN. NEVER. Disgusting company. Date of experience: 06 December 2022
2 years ago
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DHL has a 1.3 average rating from 1,483 reviews

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