If I could leave a 0 for this company I would!!!! Set up a pick up and delivery on line on Wednesday for the following Monday. Monday comes and no confirmation or contact. Called at midday to get an update and was told that they could not get hold of the depot but would call them and get me an update. 2 hrs later and nothing so second phone call made. Told that there was no update however a vehicle had broken down in the morning and mine was therefore re-scheduled for the afternoon and they would chase Another 2 hours later and another call to them. At this point the same story was told to me so escalated to customer service manager. At this point told that due to 2 vehicles having broken down, my collection was not gong to be done until the next day!!!!!! Apologies for the inconvenience!! Absolutely diabolical service for a company who claims to be stress free. Wasted a working day dealing with this ridiculous company for 4hrs! Here's hoping I get my refund quickly!