WORST SERVICE,MISSING ITEMS, UNREASONABLE EXTRA CUSTOMS,STORAGE CHARGES_____We had to send a parcel to India from the UK as we were moving back. It had all our 4-year used DIY furniture and boxes, clothes, books, and some kitchen appliances. We had five 60x60 cardboard boxes. We spend a fair amount on courier service fees and insurance. Parcel reached India after a week after our arrival. But instead of sending it directly to our address in Kerala, it sends it to another hub in Bangalore. Then they kept the parcel there and contacted us saying they need to open it and we need to send some affidavits to Banglore address. We were on the last days of covid treatments and it was holidays here in Kerala. So the process is delayed for 4-5 days and as soon as all cleared and holidays are over, we send the affidavit to the email and the address. After we couriered the documents, they asked to remodify the documents with some extra copies and signs and because of that, we had to do the whole process again, which took around 5 more days to send it again. After that, they probably opened the parcel and asked to pay customs duty for the furniture, toys, and some kitchen appliances which are already 4 years old claiming that they are new. After some arguments, we came to an agreement with an amount and at that time they asked to send the 2 weeks storage fee as well, when the delay in the process is not completely our fault. They could have understood the holiday situation here or could have informed the required documents even when we couriered them first. They couldn't do it even after receiving the huge payment from us. Moreover, the agent was very rude to us and he was like he have no time for this. Finally, it sends from Banglore to Kerala and we got the courier at our address after 20 days. We noticed that 2 packet's sides were drenched in rain (As the delivery person claimed, it happened while he was moving the parcel boxes to the vehicle, we didn't make it an issue for his sake of him). And surprisingly, one packet size was reduced to 3/4th, and at first, we couldn't accept that it was our parcel. But the address was ours and the items were ours - so, it was ours, but the parcel size was reduced. We wondered what happened and concluded that maybe we had left too much space while packing and the size changed when they organized after repacking. Obviously, after travel and covid issues, it took another one week to open the parcel. We felt something is off, but couldn't figure out what it is. As we stuffed all the used items from there, we couldn't even figure out whether some items are missing out or not. Later we noticed one of my handwritten personal books was missing. Then eventually we figured out some of the kitchen items, toy sets, and some personal items such as the face tweezer set, etc are missing and still figuring out new items. Obviously, those items were used and nobody gonna get benefitted from it, and still, items were missing. They missed packing some pieces of stuff while repacking after opening it. These all happened when we paid around 1500 pounds[200x5 pounds for parcel service+insurance+customs duty+extra storage fee]!!!! Such a worst experience after spending a lot of money. Work customer service, worst issue handling, and super delayed and unreasonable pay for various reasons including the customs duty for used stuff.