My package was missing for three weeks. Initially, I contacted DHL Express multiple times due to an unscanned label. Subsequently, Express claimed to initiate an investigation up to three times. Supposedly, this had happened, but later, I was informed that it was not the case. Since the package was not scanned under DHL Express but as an E-commerce tracking code, I had to contact DHL E-commerce. An investigation was launched, but I was hung up on multiple times during calls, and the connection was dropped twice. I felt like I was being sent from pillar to post, with no one reading, listening, or showing any effort to trace my package. Despite explaining the issue six times, no notes were taken, and I had to repeat my story each time. As a resolution, I was offered a compensation of only 10 euros, based on a weight of 1 kg. This, despite the package containing a watch weighing 200 grams with a value of 750 euros. If this had happened with a private individual, the police would be at your door, reports would be filed, and serious problems would ensue. However, because it's DHL, it seems like nothing is wrong, and they brush it off as something that can happen. I will never use DHL again. It's disgraceful how they treat people; their service is not even worth a 0. They don't take people seriously, and something really needs to be done about it. For me, this is the last time with DHL. I recommend avoiding it!