Instructionby customer service was not clear, mentioned the courier will go in 2days time, but shipment was hold for 3 days, no notification no calls no reason. after multiple follow up, different views and different answers in 2 days time called more than 10 times, no one can help. we choose DHL for the service and known as premium service paying 5times cost more than other courier companies and delivering after 7days, Due to non delivery of this document cancellation of registration, appointments, time and costs. Customer service need to improve and should have the record when customer speaks, Customer service is responsible and update the status. Every shipment is not urgent, when we sending on high priority means its high priority CS team should understand this. Waste of time, paying huge cost. end up with blood pressure and health risk.