I've encountered significant issues with DHL Portugal's customs services, which have left me incredibly frustrated. As a global company, I had higher expectations for DHL's services. Unfortunately, this experience has led me to decide that I will never use their services again. The main issue arose when I attempted to pay a simple invoice. Despite my repeated requests, I struggled to obtain the necessary payment link. Some representatives claimed they were still waiting for the invoice, despite it being sent to me two days prior. When I clarified that I had received the invoice and only needed the payment link, I was told that the financial department would send it to me. However, despite waiting for over 48 hours, I never received the email. This lack of communication and efficiency has left me feeling helpless. I'm now faced with the prospect of having to pay additional fees to have my parcel sent to a different country, as I am no longer in Portugal. I'm deeply disappointed with the level of service provided by DHL Portugal. If there is any way to contact someone who can provide the correct information and resolve this issue promptly, I would greatly appreciate it.