Worst delivery service ever experienced. I asked for an Express delivery, but I had to do all the following-up in order for DHL to pick up the package. I also paid the assurance fee of course. Customer service is a 0, multiple mails sent and no real answers, only excuses changing from an e-mail to another. When confronted with hard facts and proofs, none of the staff help nor care. I've been calling the customer support, loosing more money in the whole process and no help. I've been a customer many times before but this was the last time. Would not recommend to anyone, better chose another service provider more efficient; especially if you plan a delivery from or to Spain.