I would give them a zero if I could. Reading all the reviews I don't see how they are still in business. I have a package coming from the USA and wanted a status update but their website couldn't tell me much so I decided to call them, worst mistake I ever made. After sitting on hold for a while I decided to use their call back option. 2 hours later and still no call back so called them again, sat on hold for an hour. When I finally talked to someone and told them their call back system is not working the person I was talking to told me that it was actually him that tries to call me back but the call would not go through. I know this is a lie because I have call waiting and was talking to others my phone. He still was not able to update me. His reply was you can always contact the shipper and get them to look into it and then hung up on me.. Will never recommend them.