I can not believe these guys are still in business. I have a package coming from the UK with a product that was manufactured in the US and is being returned for a repair. They are billing me $402.80 for taxes and duties. I have called their offices to get this resolved and get transferred from one person to the next being told that this will be fixed and that I will receive a call within the next 2 hours. Never get that call. The give me a number with an extension of the person handling the case but she never answers or returns any calls. After 3 weeks they now tell me that I must fill out this ridiculous form along with a number of documents that I would have to get from the IRS. Just open the package and look on the product and read MADE IN THE USA. When I call their customer service number (LOL) the automated voice says try the live chat and when I use the live chat it gives me the customer service number.