This is a 2nd rate company at best. They were totally convoluted, unclear, and lack thoroughness in their needs to ship my personal articles abroad to Spain. By the time they made their unique and additional requirements clear it was too late (an additional 3-4 days) to receive the articles. Total incompetance from an outfit that should have this problem solved and streamlined. Of course, they jammed me with this information after I already paid the excessive shipping charges. I will never use (and I hope I never need to use) DHL EVER again. I would encourage others to explore alternative carriers as well.