Performance Grade: F I order from Amazon Germany very frequently, and 7 out of 10 of my orders that DHL is responsible for delivering never arrive. I always get a message via Amazon that my order is “Running Late”, then one to two weeks after my original original delivery date, I get a message from Amazon that my delivery is “Lost by DHL”, so I have to request a refund. WHY is DHL so incredibly unreliable, and WHY is the management at DHL not paying attention to their extremely bad reviews by customers and companies using them for shipping NOT paying attention and working to fix the major problems they are having??? Just look at the THOUSANDS of complaints about DHL on EVERY WEBSITE containing reviews about their service. It’s absolutely ASTOUNDING how they are still in business! Perhaps the executives at DHL should be paid on performance of the company and customer satisfaction, rather than the salaries they are getting paid no matter how poorly the company is performing. That would get things in order, and fast!