Terrible experience. The customer support is ass. They don't even care to read the mails. I had submitted every document that was asked for and everything was shown to be approved on their dashboard and yet I was getting mails asking me to confirm the documents, they did not even care to read my replies and always called once at some unprofessional hour of the day even though I had I mentioned my availability window in the mail. Besides due to the delay they were asking me to pay extra charges on my package because of all the above mentioned the 'free period of the package stay in their warehouse' had ended. I ultimately had to lose my cool and had to rant to their customer support which did not yield anything either. Received my package at the end but the outer packaging, which was important infact as it was a collectible, was horribly torn. Overall had the worst shipping experience.