I recently used DHL to send a package from Canada to Brazil and, unfortunately, my experience was far from satisfactory. Initially, I contacted DHL to inquire about the duties and fees for the delivery, but they couldn't provide me with a clear answer. Despite this uncertainty, I decided to go ahead and send the package, which cost me 500 CAD for almost 6 lbs (super expensive). I declare the content of the package as 50 CAD, as it was nothing expensive, but very useful to the receiver. To their credit, the package arrived in Brazil quickly. However, the issues began when I tried to pay the duties and fees owed by the receiver. Accessing the website to make the payment turned out to be an impossible task. The site redirected me to bot chats that provided incorrect phone numbers and irrelevant information. Despite multiple attempts to resolve the issue, I couldn't find anyone who could actually help me. After trying many channels and different phone numbers, I was able to download an app where I could chat with someone who tried to help me and I discovered that in order to pay the duties and taxes, a business account with DHL is required. As a regular customer without a business account, this made the process even more frustrating. If DHL had initially provided me clear information about the duties and fees, I would not have sent the package. Now I cannot pay the duties and taxes of the package I sent as a gift, and the receiver is waiting to receive the package, but they can only receive it if they pay the duties and taxes, which are super expensive in their currency. I was willing to pay, but the DHL system do not allow me to pay, as I don't have a business account, and they couldn't provide me this information before I start this process with them. Overall, while the delivery speed was impressive, the lack of clear communication regarding duties and the frustrating experience with their website and customer service left me deeply disappointed. If you are not a company, do not use DHL to send packages. I hope DHL addresses these issues to improve the experience for future customers.