Absolute hopelessness, Never again and I wouldn't wish it on my worst enemy. The parcel was late. No contact with a person who can help you. On all telephone lines only an automated system that doesn't give a damn about you. The parcel was late, no contact from the courier, no information about the time frame in which the parcel can be delivered. No contact with the courier. No possibility of obtaining the courier's telephone number. A letter with the wrong date in the email, thanks to which nothing can be changed despite the fact that the parcel is already a day late. Despite choosing to pick up at the Service Point, the courier has already come to my home twice where he found no one and despite the fact that I have already indicated in the form twice that I want to pick up the parcel from the Service Point... today is Friday. I have been waiting for the parcel since Tuesday and in the next letter I received a message that I will receive the parcel on Monday, but again I cannot indicate where I want to pick it up Because I am not able to confirm my data to which the code for collection could be sent to me