I am deeply saddened that a company like DHL doesn't reply to any of their reviews and the same problems keep on occurring. I was reading a review from Marta Jakubowska and a very similar thing has happened to me. I too fell for the 3-6 days international delivery at £25 which in actual fact is from customer collection to Norsk Global in 3-6 days, after that it's not their problem. I found this extremely unhelpful, it was like playing a detective game, looking for clues as to where the parcel is in the world. Looking over my emails, I saw 'your Norsk parcel is on the way'. Norsk? So I looked up the company and typed in the DHL tracking number, which revealed that the parcel was in transit. I also took a closer look at the delivery times which say 6-16 days!! So I thought okay, I will continue to track the parcel through Norsk, however the tracking stopped at 12 October. I didn't look at it for a while, however when I came to look at it yesterday, there were still no updates. I emailed Norsk who politely told me that they can't help me and that I need to contact the company I placed my order with. I couldn't find a number that didn't have an unhelpful automated queuing system on it. I then emailed DHL to help, they pretty much told me that I needed to call, and thankfully gave me a number to speak to a human, who gave me the international tracking number (totally different from the info I had) and said I needed to look up Global tracking. I did just that and I saw that the parcel has been with customs for 12 days? It also informed me that the parcel will be delivered to the Post Office from 24 October to 31 October? The Post Office? This was supposed to be a door to door service!! Another update today stating that it's now only going to be delivered to the Post Office by end November? I am utterly appalled by this service. I honestly should have read what other customers have experienced before I used this company! It is really sad to think that DHL cannot even guarantee the safety of delivery of parcels we send. We put our trust in this company purely because it has been going for years, but that doesn't mean because it has that it is a GOOD company, which IT IS NOT!!!! I wish there was a company out there that cared about it's customers and the parcels they handle.