The delivery days was longer than expected but the final outcome is acceptable to me. DHL has shown to me it's a world class carrier. I lost my waist handbag in Santorini in Uber taxi and honest taxi guy George helped to bring it to DHL's agent to airfreight to Istanbul to catch my cruise. Final outcome the package didn't arrive on time and we return to Hong Kong. For 30 days, the package was sitting in Istanbul's office without any action from the agent. Finally, contacted Greece MD and things started to move. I received my package after 47 days and started to file a claim for service failure. This case was taken over by Hong Kong office. Winnie Lau from DHL Express contacted me and has kept me updated in communicating internally. She called me after a week to offer settlement on the claim of airfreight refund. It took about 2 weeks to receive the check. I am impressed with the fast response from Hong Kong DHL office. We have good experience using DHL because of its reliability in sending packages to USA. We will continue to support this company and a lot has to do with their employees. During the 30 days waiting, I called up HKG DHL office every night to check on my package status. I am always received with friendly advices though they were unable to do anything because the package originate from Santorini. I believe I talked to quite a few employees during the night shift and probably everyone knows about my case. This is the reason I write this review. Employees who do an excellent job going the extra mile should be complimented!