The worst company to deal with The worst company to deal with. Scammers, totally incompetent. I thought that I would save myself $400 when I had my holiday in NZ and buy the product online rather than in the shop. Unfortunately they used DHL to courier it. It was randomly stopped at Border Security and it should never have been stopped at it ticked all the boxes. It was a very specific jar of honey. It was less than 2KG for personal use, commercially packed, sealed, UMF factors clearly written and from a qualified business which only exports honey worldwide. So it ticked all the boxes. This is when all the DHL lies started. They told me that the honey was in quarantine and could not be released because it needed different paperwork. They told me that they had sent the new paperwork and that each time they did, quarantine wanted something different. After 12 days I threatened to sue quarantine. They never answered any of my emails. I then phoned them. DHL lied as quarantine did not have the honey, DHL has it and they actually do not hand anything over but store it in their facilities and I wasted my time sending emails to quarantine which never answered my emails as they did not know what I was talking about. They told me DHL was lying and that they never sent any of the paperwork requested. On each email they kept lying to me. The last one said that they sent the paperwork on the 8th. Not true. I talked to quarantine today on the 11th and the man as we spoke sent them a remainder email. So now they have ruined my product as they failed to store it in proper conditions. I assume that the sent the paperwork when reminded. Now they send me another email saying that quarantine want to do a visual inspection. Talking about that. First of all not true as the man from quarantine told me that as soon as they get the paperwork they will release the product. It is a recorded phone call so they would be pretty stupid to say that and then ask for something else. They also told me that DHL should have known that if they could not provide the paperwork they could have requested a visual inspection which gets done in less than 24 hours and I could have had my product 10 days ago and not have been through all this stress. It is a very rare honey and there are only 1080 jars in the world and costs a fortune. I bought it as it is medical grade. Now miraculously in the middle of the night quarantine has been to inspect ( I think) and I get an invoice for DHL confirming they are going to keep my product and continue to steal from me unless I now pay import duty. I am not paying a cent for something that has been delayed through their lies for 12 days and which is no doubt ruined by now. They also say that my product has arrived in the country and to pay the duties. Well DHL, it arrived in the country 14 days ago by now and you are only sending me the duty notification now. You were supposed to deliver within 3 days. Off course another lie as no invoice or proof that they have paid anything accompanies this fake money grabbing scam. They owe me the cost of the honey which has been degraded due to their actions along with huge amounts of compensation. I am certainly not paying for something I will never get. I will see DHL in court as I am not losing $2500