I sent an express parcel from Japan, paying around €200, (now€400) expecting fast and reliable delivery. Unfortunately, my experience with DHL Express was the exact opposite. The parcel was returned to Japan without any notice, without proper delivery attempts at the correct entrance, and without my consent. I was never informed, never asked for confirmation, and the package was simply sent back as if I didn’t matter. I contacted DHL Express customer service several times. I was passed from one department to another, and eventually referred to a team that was dissolved on the exact day my parcel was returned. Since then, I have followed up multiple times over several weeks and have received no response whatsoever. Despite being the paying sender (the freight payer), and having followed all procedures correctly, DHL refuses to take responsibility. No explanation. No compensation. Just silence. For a company like DHL, this level of service is completely unacceptable. I strongly advise against using DHL Express – if something goes wrong, you’re on your own.