If I could give DHL zero stars, I would. What should have been a straightforward shipment turned into a three-day ordeal where DHL repeatedly failed to pick up my package. Three days. No explanation, no accountability—just endless excuses. When I tried to get answers, customer service was nothing short of appalling. They refused to properly engage with me until I made it absolutely clear I was prepared to escalate and make noise about their incompetence. That is not “service”—that is stonewalling. Hours of my time were wasted chasing down answers because DHL’s internal systems failed. That’s not my fault, but somehow I was left paying the price—through lost time, missed deadlines, and sheer frustration. DHL markets itself as a global logistics leader, but in reality, they can’t even manage the basics: picking up a package when promised, communicating transparently, and treating customers with respect. Their failure cost me time and trust, and I will avoid using them again at all costs. To anyone considering DHL: think twice. If reliability and professionalism matter to you, look elsewhere.