Horrible, Terrible delivery service and Awful and Rude customer service! The package was shipped from US to Spain, sat in a distribution center in Madrid for almost a month! DHL "supposedly" was contacting the receiver for some additional info. When asked to confirm the contacts they were using, Customer Service Manager, Kerry Arias, REFUSED, probably because they used wrong email and phone number. Customer service reps, Carlos and Laaqsha repeatedly cut off the customer, telling me to "be quiet" and "calm down". Absolutely no resolution or assistance was obtained from escalation of the claim, same rude and indifferent answers. I was given a phone number for DHL in Spain, which was a non-working number. When I called back to get a different number, I was told by Kerry Arias (manager) to "just Google it". Outrageously bad, and expensive, 160$, for a small package, for delivery that did not happen, and was delayed by a month. For context, I am shipping a PAIR OF CHILD'S GLASSES TO MY SON!! Who needs them to see. I will definitely be looking for a refund of all the money I paid this insanely bad company!