I have sent them my pristine condition Galaxy S8...from the day I got it it went into a spigen case and vnever came out, in fact the rear of the phone still has its protective wrap covering the s/no and imie barcode sticker, I took images of the device including the screen showing no visible damage and a white screen with black writing and on none of these does it show any damage. Today I received an email reducing the £106 offer to £26.50...stating that there was screen burn. I contacted them and they were very confrontational especially when o said I had images that showed no damage. I have asked for my phone back and warned that it had better be in the state I sent it, namely with the rear of the phone having the device details sticker, as I was told all they did was visibly inspect my device. I am appalled at the way they have tried to not pay the agreed sum by faking a fault. I am now expecting to receive my device in a different state to how I sent it to them....