Sent a phone off to be sold iPhone 11 absolutely pristine condition but was told it wasn’t said on website £195 got £156 but the money was never paid to my bank account, after sending it off 3 weeks ago, got a shoddy email saying money had been paid and it hasn’t been in touch with my bank and never received anymore at all. 5 emails sent called the contact centre absolutely nothing back. Tried to call them and the phone line is broken, no where you can log a complaint. Lost my £156 on a phone that was like brand new, will be going to citizens advice if I get no payment with in a week.