Awful company AVOID! sent my phone in excellent condition was told that it was broke camera ..and something about pixel screen damage I was using this phone all the way up to getting a new one .nought wrong with it I was shocked when I opened the return parce I knew that wasn't the condition I sent it in !!! Total cowboys honestly! I was asked by citizens advice if I took pictures of phone before sending it stupid me didn't! I trusted these people day light robbery at its finest I hope one day they close this company down VILE! If anyone reads this and they are from trading standards .you really need to investigate this so called envirofone!