Be very careful with this company. I will explain my case in detail. I submitted an Iphone14 under the good condition grade. When they inspected, as ever, they downgraded to fair condition. I accepted this. To my surprise, the quotes for good, fair and poor changed since I got my quote and they inspected the Iphone (12 days) so rather than offering me the quote for fair at the time of the submission, they applied me the new prices retrospectively which were way lower because of the Iphone16 launch. I sent loads of emails and they simply said that quotes mean “up to” and “that´s what the technical team said”. Totally unacceptable and such a poor practice. The difference was about 65 pounds and they even asked me to show evidence that the quotes have changed! In addition to this, when I sent my Iphone, I sent an email saying that I would be sending my Iphone original box and screen protectors so they could use this to sell it at an even higher price. When I rejected the quote, I asked them to return back to me everything and they came back to saying that “they have disposed of the box”. So once again, be very careful with this company and don’t send anything else but the iPhone and be aware that is highly likely that they will downgrade you and offer you a significantly lower quote.