I bought an Iphone X from them last year and only last month it stopped working, I called EE as this phone was locked to their network before, they said this phone was reported stolen and is blacklisted (on the same date the phone stopped working!) I had the phone sent to envirofone, they sent it to we insure tech, they claimed that we tampered the software, and accussed us of reporting the phone as stolen?? I dont even know how thats possible. They refused to give my refund. They blocked my number and asked for only emails to communicate. I bought a second hand phone that has been refurbished so I am not the legal owner of this phone. How would I have reported my own phone stolen when it was with me the whole time? They blame their customers to avoid giving a refund, I payed over 500 pounds and this is how they treat customers buying goods from them. DO NOT BUY , IT IS A SCAM