Envirofone supplied me with 'refurbished' phone with a completely flat battery. I can see from other reviews that returning the phone and receiving a refund is going to prove challenging to say the least. I have already faced difficulties in communicating with them. An extraordinary statement, highlighted in red writing, from their warranty company, states that they won't refund or replace phones unless the claim is made within one month of purchase. This company appear to be scammers, not answering emails, supplying faulty phones etc. I fear I have lost my money.