I purchased a refurbished phone, it was corrupted and unusable. Sent it back and no apology, no communication, refusal to send a replacement and very very rude on the phone. Terrible customer service, apparently it takes 2 weeks to get a refund! I suspect its going to be a battle getting my refund given the attitude and rudeness of the 'customer service' advisors. They refuse to call you back or handle a complaint. After seeing dozens of similarly terrible reviews I am convinced this is a scam company who sell stolen phones and hang on to your money for as long as they can to make interest on it. Avoid like the plague!