I have used trustpilot twice this year. Both times they have dragged their heels and delayed payment. The first time they made the offer, it was accepted and due to be paid by BACS. They then refused because my account was set to my business address they wouldnt proceed without with me invoicing them from my business as it was my business account i had requested the funds to be sent to. They insisted that I had to deduct the VAT from their offer price (not clearly stated anywhere in their terms). I did this, and then eventually - 3 days later than proposed they then paid. This caused over a weeks delay in obtaining payment. I gave them the benefit of the doubt and a month later I then sold my own personal phone using the same account (because i am always at work, it makes sense to have it set up to my work address for sending/recieveing the materials requested). I instead asked for a cheque to be made to me personally. It has now been 37 days since the sale date. I have recieved no funds. The case is listed as closed. I have called approximately 12-15 times. I have spoken to many members of staff. Everytime I am told it is an issue with accounts / finance and that no I can't speak with them and that no unfortunately there are no supervisors available to speak with me. Yes it has been assigned to a team leader, but no he is busy/in a meeting/at lunch/in the corridor/heading to finance as we speak to get an update! At every opportunity I have been lied to, mislead, and decieved. It is £47! Not a fortune by any means! I am appalled by the way I have been treated. I am told everyday that I call that i will be called back. Only on one occassion have i had a call and it was just to tell me that there was no update. It isnt hard - you have my property, you committed to pay me for it, write a cheque, post it and voila - complete. This week I have called everyday as I prefer to give a company every possible opportunity to resolve issues before going to the reviews and social media platforms. I hav e been met with more excuses, apathy and disregard. I have been promised a return call from the 'team leader' every day this week. Yet to receive a single call. I will not let this go, and I would issue warning to anyone using envirofone. When it works it works well. When it goes wrong they have no ability to do anything about it down to even simple communications! I will be avoiding at all costs upon conclusion of this saga.