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ABSOLUTELY DISGUSTED in TENNESSEE
WARNING WARNING WARNING — DO NOT ORDER FROM GAP!!! 09/09/24 Ordered 7 items "Your order #XXX has been received. Estimated Arrival 3-5 Business Days" 09/12/24 - 6 items shipped via UPS and received 09/13/24 09/10/24 - 1 item shipped via UPS ground (to USPS) 09/12/24 - USPS rec'd from UPS, delivery date 09/16. Delayed to 09/17. Delayed to 09/20. Delayed to 09/21. Delayed to 09/23. Now no date given at all! Per USPS tracking, pkg sent from NY to NJ to TX to GA to Knoxville, TN (3 hours from me), but today was shipped to COLUMBUS OHIO !?!?!? Have contacted Gap by chat FOUR TIMES, by phone TWO TIMES including to a US supervisor which I demanded after frustration with foreign chat/call centers. Repeated, useless apologies. Told by supervisor that they LITERALLY CANNOT FILE A LOST PACKAGE CLAIM unless carrier goes 48 hours without reporting the location --- and the USPS reports every single day that it is anywhere and everywhere EXCEPT HERE! WORST ONLINE ORDERING EXPERIENCE EVER !!
2 months ago
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