Gap Reviews

Name: Gap
Address: Gap EHQ Freepost WD 3719 Castle Mound Way, Rugby
Rating: 4.04

4.0 Rating 125 Reviews

78 %

of reviewers recommend Gap

4.0

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Gap:

Gap offers clothing and accessories that enhance personal style of clothes for the whole family. You?ll find your favorite jeans, T-shirts and more. With a focus on latest fashion Gap offers a range of options from fashion apparel and accessories, to wardrobe staples such as denim, khakis and T-shirts for men and women.

Visit Website

Phone:

0800 060 06666

Email:

custserv@gap.eu

Location:

Gap EHQ Freepost WD 3719 Castle Mound Way
Rugby
CV23 0BR

Write Your review

Tell us how Gap made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Deiona Marie Muhammad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING WARNING WARNING — DO NOT ORDER FROM GAP!!! 09/09/24 Ordered 7 items "Your order #XXX has been received. Estimated Arrival 3-5 Business Days" 09/12/24 - 6 items shipped via UPS and received 09/13/24 09/10/24 - 1 item shipped via UPS ground (to USPS) 09/12/24 - USPS rec'd from UPS, delivery date 09/16. Delayed to 09/17. Delayed to 09/20. Delayed to 09/21. Delayed to 09/23. Now no date given at all! Per USPS tracking, pkg sent from NY to NJ to TX to GA to Knoxville, TN (3 hours from me), but today was shipped to COLUMBUS OHIO !?!?!? Have contacted Gap by chat FOUR TIMES, by phone TWO TIMES including to a US supervisor which I demanded after frustration with foreign chat/call centers. Repeated, useless apologies. Told by supervisor that they LITERALLY CANNOT FILE A LOST PACKAGE CLAIM unless carrier goes 48 hours without reporting the location --- and the USPS reports every single day that it is anywhere and everywhere EXCEPT HERE! WORST ONLINE ORDERING EXPERIENCE EVER !!”

Helpful Report

Posted 1 month ago

“I purchased three hoodies for a girl for over $57 on August 13th. I was told that the package would be shipped online through UPS on Sunday, Monday and then by Tuesday the package was noted to have a claimed filed by the sender which is Gap. And I called the customer service number and I contacted Gap Outlet on Facebook. I was told to wait until the 24th of August and to call on the 25th even though UPS had the package shipped from Tennessee by the 18th and it never moved or was updated since the 18th. By the 21st, UPS noted to file a claim and that it was just not available to be delivered. That's odd. But, Gap Outlet refused to pay me a full refund for the $5 shipping. So, I got $52 instead of $57+ for a refund. I would add photos”

Helpful Report

Posted 1 year ago

“Wahrlich das Beste! Der Laden hat immer ausgezeichnete Preise, Design, Bearbeitungszeit und Kundenservice. Ich wünschte, jedes Unternehmen wäre so einfach, mit ihm Geschäfte zu machen. Ich empfehle sie sehr; ohne zu zögern!”

Helpful Report

Posted 1 year ago

“Der Shop hat meinen Verein bei der Einrichtung eines Online-Shops hervorragend unterstützt. Die Waren, die ich bestellt habe, sind von bester Qualität.”

Helpful Report

Posted 1 year ago

“Tolle Produkte und Qualität! Dies ist meine dritte Bestellung von hier. Ich bin ein kleines Unternehmen und kann es mir nicht leisten, große Mengen zu kaufen. Sie haben sich als unschätzbar wertvoll erwiesen, um mir zu helfen, mein Unternehmen zu vermarkten.”

Helpful Report

Posted 1 year ago

“Fantastisch! Der beste Kundenservice. Schnelle Lieferung. Tolle Qualität der Kleidung. Fantastische Anpassungsmöglichkeit, die mit Logo und Namensgrößenangaben helfen kann. Ich empfehle es sehr!”

Helpful Report

Posted 1 year ago

“Produits géniaux - prix avantageux. Je n'hésiterais pas à les recommander. Je les utilise depuis des années et j'ai commandé des dizaines de fois. Excellent service et suivi.”

Helpful Report

Posted 1 year ago

“Ihr Service war fantastisch! Ich habe schon ein paar Mal hier bestellt. Sie haben immer die beste Qualität der Produkte. Die Leute, mit denen ich am Telefon gesprochen habe, sind immer sehr nett. Es ist auch ein toller Preis.”

Helpful Report

Posted 1 year ago

“Facile, rapide, de grande qualité et à des prix avantageux. Chaque produit était conforme à la publicité et de grande qualité. Processus très facile avec des protections pour ceux d'entre nous qui peuvent facilement se tromper dans les commandes. Bon suivi et livraison très rapide.”

Helpful Report

Posted 1 year ago

“Service et qualité exceptionnels ! Prix très compétitif ! J'ai passé quelques commandes et j'ai reçu un service et une qualité exceptionnels à un prix très compétitif à chaque fois ! Je vous remercie !”

Helpful Report

Posted 1 year ago

“I have never experienced a more attentive "online" store. I will definitely continue to shop this store.”

Helpful Report

Posted 2 years ago

“I have been a gap shopper for over 40 years. While the quality of gap clothing is what has kept me a fan favorite , I must say the customer service has declined in a major way . In the past , always had super friendly service willing to jump through hoops. Lately exact opposite . Not sure what country is now taking calls , hope ut was worth whatever they are saving but this could loose loyal customers .”

Helpful Report

Posted 2 years ago

““The commercial with 2 men kissing is sad and unacceptable. I will never shop at your company and my kids will not wear your clothes again. So disappointing and sad that this is what it has come to. I hope other people follow my lead.”

Helpful Report

Posted 2 years ago

“Missing order and they offered me a 15% discount on checkout that didnt work. Horrible experience and never again will order anything of them.”

Helpful Report

Posted 3 years ago

“If there is one thing I hate about gap is if you buy from a store you can’t go to any other store to exchange them or return. So in other words you have to go to an outlet store which is miles away from where I live. Which I find very annoying because you could buy something from a gap store to only be told you can return it from the store you purchased from or go to an outlet. Because of this I’m actually glad there closeting most of there branches”

Helpful Report

Posted 3 years ago

“I had the worst experience with Gap. I made an order and waited two months just to realize the order was returned to Gap. They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.”

Helpful Report

Posted 3 years ago

“I am (now was) an affectionate customer of Gap from Italy. I placed an order at the beginning of January 2021 and it clearly stated FREE RETURN. Only 5 items out of many didn't fit so I asked for a free return label. The customer service people kept on asking to hold the package until Brexit shipping issues are solved. I have been in contact with them for the last two months and the problems are not solved yet. If I want to get rid of the big box I should pay an expensive return while they stated free return! This is false! I am very disappointed with the online shopping at GAP.eu :(”

Helpful Report

Posted 3 years ago

“it was horrible the customer support support team was giving up on me. because i was unable to place my bag of. 4 items to final checkout. they weren’t listening me, i lost 15 percent because i started this this transaction on super monday which was 50 percent and had to settled for 35 percent on tuesday, i shop the gap before no problems this time ugh,”

Helpful Report

Posted 3 years ago

“After ordering a pair of skinny jeans online they arrived but we're faulty, I returned them immediately in the same packaging via the post office, I then recieved an email 2 days later saying " the jeans did not meet the Gap returns policy" but out of courtesy they would refund me, so in future I have no confidence in ordering from Gap, just in case they do not accept a 100% perfect return (apart from the fault they arrived in). Shame really.”

Helpful Report

Posted 3 years ago

“ordered 34" waist trousers which were huge (US inches??). sent them back on 29th September but heard nothing. emailed on 24the October sending proof of postage and at 7th November have still heard nothing”

Helpful Report

Posted 4 years ago

Gap is rated 4.0 based on 125 reviews