They are bullies. They have bullied my 79 year old mother. She didn't use her phone much and they threatened that they'd cut her off. She bought credit, but that didn't satisfy them. The sent her a text saying they would cut her off if she didn't use it, so she left her house to use the phone (lives in an area with no signal) and sent 3 texts. Their system didn't pick it up and they won't believe that she sent the texts even though she has screenshots to prove it. They lied and said she used 'imessage' where the screenshots clearly show she sent texts. So they cut her off and have pocketed the £15 credit they made her buy. So 10 years or so of being a loyal customer means nothing. Bullies!