“I ordered a refurbished iphone 11. I fully charged it but then as soon as I started setting it up a message popped up saying the battery wasn't recognised. A Google search told me it was due to replacement by someone other than Apple or an authorized service provider. I have charged it 3 times in one day and it will go from 60% battery down to 0 instantly and cut out. It has done this several times today without much use so I can't even say I have overused it and drained the battery. The phone is being returned immediately. Don't waste your money.”
“Do not buy a phone through giffgaff. Recently purchased a phone through giffgaff with next day delivery- AFTER TWO DAYS of waiting I contacted them, just to find out that it was apparently lost in transit. Nobody from the customer service team informed me about the situation, they were just planning to issue a refund without telling me. Yes I will receive my refund, but in a weeks time - so I paid £650 just to get it back in a week. Absolute time waste, they should be more attentive and transparent with their customers. And before you say that this seems like a delivery issue, do understand that the giffgaff team should’ve contacted me immediately when they found out that it was ‘lost’ and not just issue a refund. If I didn’t contact them first, I would have not even known that it got lost.
Big thanks”
“I'd like to let the readers know, I have never felt so abused by a company that I would leave a bad review. Giffgaff has changed that. Simply they are not human, when complaining to them, they hide behind the mechanical emails they send you. 16 years I was with them. As I said on trust pilot. God help you if something goes wrong!!
I was made to wait 5 days while they looked into my case (during this time your phone is dead, even though I paid them £10 for the month) when the 5 days were up the information I gave them wasn't good enough! Guess what? Another 5 days for being an idiot. Could your business cope with that? I would love to go on about how badly you are treated. I'll leave it for you to find out.”
“Absolutely disgusted with this company! I bought a refurbished top grade iPhone 11 for my child so she can speak with her dad who lives abroad. I purchased it at the end of November and gave it to her for Christmas. The phones volume and speaker DO NOT WORK! Sent it back for repair as it's still in warranty and was told the repair is not in not in warranty and they have requested £369 to repair it! I should never have bought a refurbished phone from this cowboy company!”
“Bought a refurbished phone in like new condition and was sent a phone with scratches on the screen and body though like new is meant to be like new with no physical defects. Waste of money and time as now they have suggested sending it back to be replaced, but doesn’t really guarantee I’ll get what I paid for as they already made the fault in the first place
I should of bought the very good grade for £100 less as that is what I received..”
“Useless company. Bought a phone 3 weeks ago for next day delivery. It’s still not arrived. They use the equally useless DPD. Two companies that won’t talk to customers ! Useless”
“AVOID AT ALL COSTS!!!!! My sim was illegally swapped. After waiting 11 days to get it back every 7 days it won't let me make or receive call and texts. This has happened 3 times. Now I can't top up at all. They say it's my phone, the phone shop say it's giff gaff not processing the sim card properly. I'm now changing to asda or tesco, at least I can speak to a real person. 😡😡😡”
“I have been waiting fir activation for 5 days and still not happened this ridiculous
Why it isn't sorted
No one ro speak to just agents which don't always get back to you this is not good enough
What am I meant to do while this figured out they have my old phone number so can't even go anywhere else or I will lose it”
“I've never had so much trouble trying to activate a replacement sim "EVER"
1st problem wouldn't accept activation code
2nd problem didn't send the bank any kind of payment request when I pressed the activate key.
3rd problem wouldn't accept cvc card from another bank ...
Result really bad headache,phone nearly got thrown at my TV 🤨 and when I checked my bank giffgaff had took the payment...
Half an hour later giffgaff app suddenly seemed to realise payment went through...
Now my phone works again...
Just wanted to say thank you to what is ending up to be the worst network ever.”
“The most rubbish company ever
I have the giffgaff sim and no reception for 2 days now trying to explain the sim is not working they just coming back saying you change the phone or you might have problem in your area really disappointed”
“I brought a refurbished like new Samsumg A13 5G and it arrived the next day. Within hours of having it the screen would become completely unresponsive regularly and I'd have to keep resetting it to get it to work. The next day it got more regular so I sent it back, asking for a replacement and instead they just sent me a refund.”
“I purchased a refurbished Samsung Galaxy Z Flip5 from GiffGaff, and within a year the screen developed stuck pixels despite no physical damage to the phone. I returned the phone under warranty, fortunately haven taking pictures from all angles before mailing the device. GiffGaff have now replied with a photo of the phone showing a significant amount of new damage that 1) I can prove was not there previously thanks to the pictures, 2) physically could not have happened during transit, 3) they are now attempting to charge me £302.00 to repair. I can only assume that the damage was caused by the repair centre staff, whether intentional or not, and they are now blaming me for the damage. I have raised a complaint and have now been refused the repair under warranty that I am entitled to. Do NOT buy any refurbished phone from GiffGaff unless you are fine treating the warranty as worthless, as otherwise they will put dents in your phone and charge you hundreds of pounds for the pleasure.”
“Over 3 weeks and my number still hasn't been transferred. Agents and complaints hardly reply, when they do it's the same excuses.an absolute shower of a company. Can't wait to leave them.”
“DISGUSTING!!!! it took an hour for scammers to sim swap my number and take out £100s of pounds from bank account. Yet it's going to take up to 5 days for them to give me my number back. Why so long ????. I've no way of contacting emergency services if needed, if it wasn't for whatsapp I'd be stuffed. Will be changing to another company. They are cheap for a reason.”
“The worst company to deal with and will never ever use them again. Despite getting an email confirming the account was closed at the end of my trip I continued to have funds taken out of my bank account. I contacted them in multiples ways but they sent me around in circles with no favourable outcome. I am at my ends wit with them. Stay away and spread the word.”
“I bought a refurbished phone, an iPhone 13 it was fine at the start but months later the battery is TERRIBLE. My phone is extremely laggy and glitchy. You’d expect when being a refurbished phone that it would still all work great but that’s surely not the case. My old iphone 11 works 100x better than this new iPhone 13 Pro that I got from giffgaff. Honestly a waste of money and it’ll be the last time I buy a phone from them and it’s an absolutely waste of money. For the £400 I spent I should’ve saved it and just got a brand new phone. Will now have to spend more money to get this phone fixed along with a battery replacement. JOKE!!! The customer service is absolutely terrible aswell, I had an issue with my bank where they didn’t accept the payment of the phone. The bank was telling me one thing and giffgaff was telling me another. I had to phone back like 5 times and speak to different people individually every time and explain the problem over and over again and some people would be useless when it came to helping me. I wouldn’t waste your money here.”
“Transferred to Giffgaff from o2 on Thursday. Told it would be Monday number would be moved over and if delayed compensation would be paid. Delayed til Tuesday no compensation paid. Was with 02 for many years always had 20GB but only ever used 14 on average each month. Have now used 5 GB since transferred over nothing has changed so why the rating up of the data. They have no answers and customer service is shocking. Will be leaving for another company ASAP”
