I bought a refurb iPhone 12 Pro with 18 month warranty £819.00 because it was described condition VERY GOOD, 18 months and one week it went off for no reason and would not come back on , no drops no scratches and no water contact , I contacted expert community helpers and was talked through different things to get it to come on , nothing worked , I was advised by them to take it to apple shop which I did , what they don’t tell you is apple don’t like doing anything with. Phones from giffgaff because they put in cheap components, but they took a look at it and said that a component inside is dead at no fault of my own and that I should go back to giffgaff after noticing phone was in mint condition, And that as a consumer I do have rights, an agent called Emma had me sending phone back and forth after I had said I don’t have any money to pay for repair, then told me they want £519.00 which would take the phone to £1,338.00, agent Emma keeps mentioning 12 months warranty and when I correct her she ignores , she also asked for the receipt that I originally had with phone but has not sent it back even thou I’ve asked a number of times, Glad I took a picture of it , I’m in the process of ombudsman, and hope they pick up on her dishonesty and lies,I’ve also spoken to citizens advice who had advised me loads to do and say which I’ve already done and said so they are passing it on to trading standards, because although my warranty is out by 1 week I still ave rights , it’s not fit for purpose , it should have lasted longer than 18months and one week , a warranty is a voluntary service agreement that a shop or manufacturer chooses to give you over a product it must be satisfactory as described and fit for purpose and last a reasonable amount of time , watch this space because I’m not giving up , Emma at giffgaff will not help you in any way as a consumer!!!!