Dont buy refurbished iPhones from giffgaff, my advice and only advice is buy apple certified refurbished it's the only way you can be safe. The giffgaff refurbished phone came in a cheap package with holes in it and the phone which was meant to be like new Had a cracked camera lense and the phone screen was visibly replaced by something slot cheaper. I noticed when setting up the phone it got really hot and I thought maybe it just needs updating. After that I also realised how weird the battery percentage was, as it would just drop 2% or 3% sometimes in the space of minutes and the phone was meant to have a capacity of 96%. I found that really fishy, I sent it back a day after. Terrible company but the only thing I do rate which isnt a great thing is their refund system is good I got my money back pretty quickly