0 stars if I could! Shocking from start to finish! Purchased a £99 ‘refurbished’ phone with the understanding that there may be minor damage on the phone - no problem. Receive the phone and it doesn’t connect after ringing (you can’t hear/they can’t hear on connection) Contact support who raise an investigation/repair. Repair quote comes back £269 to repair the lens!!! Nothing about the connecting issue & completely ignore the not working issue. Passed to member relations who were about as useful as a chocolate teapot and just repeated the customer service agent! Never again.