Save your Money and shop elsewhere, Giffgaff now says that they supply world wide phones and that any mistakes made are either by there suppliers or customers not by them. You buy a phone from Giffgaff in the UK you would expect that phone to work in the UK. Allowing you to access all the functions on that phone well not with Giffgaff. I received an amercian phone which had Caller Id and SPam Protection Blocked as well as Samsung Wallet and other Samsung Apps. When I contacted Giffgaff I was told its a suppliers fault as Giffgaff dont know what phone or where that phone comes from that is sent to its customers. So i was advised send phone back but there is still no Guarantee that you will get a phone that will work fully within the UK. What sort of answer is that or is that from a responsible supplier. After all i bought the phone from, Giffgaff not one of their suppliers. When i raised a complaint an agent from customer services who i was dealing with and told me complaints is a different department took it upon themselves to cancel my complaint telling me that in writing. They then denied that and said they made a mistake as they corrected it as soon as they noticed it. When i stated it was myself that informed them that they had cancelled the complaint they then changed the story again. All in all a terrible experience with them and no wonder so many customers are leaving them. A search online found out that i was not the only customer to receive a phone that would not work fully in their country of residence due to the fact being manufactured in another country and havings its CSC Firmaware Locked to that country of Manufacture. It time Gigggaff accepted responsability and where taken to task.