I purchased a refurbished phone and I was greeted by a locked phone with someone else’s personal photo on Home Screen!!!!! The previous owner couldn’t reset the phone ( there was a note on the return form) and asked giff gaff to factory reset it since everyone obviously assumes that they would take care of these things, check the condition of phones and ensure the products are resalable etc, especially when they are returned for reasons. But no, they sold the broken phone straight away without checking what was inside the returned package. On top of it, I found the return form that was for the previous owner. It has all the personal information, name, address, phone number, everything. How come one of the biggest phone companies handles customers private info this lightly? It is an absolute JOKE that they claim they ensure the quality and functionality of all the refurbished phones! All their refurbished phones are in working order? It’s simply not true and it’s so clear they don’t make any effort to achieve the standard they advertise. So I contacted the customer service and of course there’s no way to contact them immediately, I have to wait for god knows how long. Now I have a broken locked phone and my money up in the air, just because this company is so incompetent and irresponsible. I will literally never use giff gaff ever again, their attitude absolutely disgusts me. DO NOT WASTE YOUR TIME USING THIS COMPANY