I'd like to let the readers know, I have never felt so abused by a company that I would leave a bad review. Giffgaff has changed that. Simply they are not human, when complaining to them, they hide behind the mechanical emails they send you. 16 years I was with them. As I said on trust pilot. God help you if something goes wrong!! I was made to wait 5 days while they looked into my case (during this time your phone is dead, even though I paid them £10 for the month) when the 5 days were up the information I gave them wasn't good enough! Guess what? Another 5 days for being an idiot. Could your business cope with that? I would love to go on about how badly you are treated. I'll leave it for you to find out.