Do NOT recycle with giffgaff Sent two Samsung S9 devices to be recycled and was quoted £205 each. Sent them off over 2 weeks ago, had to message 7 times to find out what was happening, you definitely don't get next day payment. They reduced the price of one of the phones saying that it had 'screen burn' and offered a revised offer of £35.75. This is a total scam, there is nothing wrong with the phone and I've had it independently examined. They kept the other phone even though I demanded they return both. I threatened legal action unless they returned it and they come back with 'the phone has been lost' and we will pay £205 within 48 hours. No GIFFGAFF.... Your scamming people. Avoid at all costs! See the below conversation as evidence, make up your own mind. Conversation Liam 04 Mar 2020 14:17 Order Reference: 5128917 Hi Neil, Thanks for getting in touch. Unfortunately we have not been able to locate your device and so we have arranged for the full value of £205 for this to be issued to you no later than 8pm tomorrow. Kindest Regards, Liam @ the giffgaff team Member 04 Mar 2020 12:06 Another 2 days of past. Please tell me where my phone is or I will be commencing civil proceedings to claim the costs. Liam 02 Mar 2020 13:06 Order Reference: 5128917 Hi Neil, Thanks for getting in touch. All devices are dispatched separately. I have requested further details regarding the second device on your order and we will be in contact as soon as this is available. Kindest Regards, Liam @ the giffgaff team Member 02 Mar 2020 10:28 Hi, I've not received any text message confirmation regarding the delivery. I've received one handset back, could you tell me when the 2nd one will be returned and provide me with a tracking ref? Thanks Member 28 Feb 2020 18:38 Hi, I've received one device back has the other one been sent separately? Stephanie 26 Feb 2020 08:32 Order Reference: 5128917 Hi Neil, Thanks for getting in touch. 1x Samsung Galaxy S9 G960 64GB received full value of £205.00 1x Samsung Galaxy S9 G960 64GB received a value of £30.75 as it was found to have screen burn. As per ypur request both handsets were requested for return, as per our previous email a confirmation text message detailing the Royal Mail tracking reference assigned to your delivery will be issued to you as soon as your phones has been dispatched. Kindest Regards, Stephanie @ the giffgaff team Member 25 Feb 2020 15:37 This still doesn't answer my question. Can you please read it fully before responding with a standard fob off response. Stephanie 25 Feb 2020 14:16 Order Reference: 5128917 Hi Neil, Thanks for getting in touch. A confirmation text message detailing the Royal Mail tracking reference assigned to your delivery will be issued to you as soon as your phones has been dispatched. Kindest Regards, Stephanie @ the giffgaff team Member 25 Feb 2020 13:34 Can you tell me if both have been sent back to me as I haven't received any payments. Also, why was one reduced so much? You have not answered my question. Thank you Kimberley 24 Feb 2020 09:40 Order Reference: 5128917 Hi Neil, Thanks for getting in touch. I have arranged for the return of your phone, we aim to have this with you within the next 5 working days using Royal Mail tracking service. Your phone will be returned to you following our own guidelines, wrapped carefully to avoid damage in transit, contained within a rigid cardboard sleeve which is compliant with the Royal Mail standards for transporting phones containing lithium batteries. A confirmation text message detailing the Royal Mail tracking reference assigned to your delivery will be issued to you as soon as your phone has been dispatched. Kindest Regards, Kim @ the giffgaff team Member 22 Feb 2020 19:06 Hi, I have just reviewed the offer and I am disgusted in the offer. Both mobiles were in identical condition. You haven't said why you have reduced the offer. Please return BOTH phones unless your going to honour the quoted price.