I recently placed an order for a few items for Christmas. The web site stated that all new customers would recieve a 15% welcome discount by entering a code. After adding the items to my basket I entered the discount code which didn't work, the web site said I needed to create an account which again I did thinking that the discount would be applied, it never did and payment went through. I therefore contacted Customer Services who were very unhelpful. They said the discount didn't apply to the items I ordered however this was not made clear on the website. New customers be aware do not order from this company, they are not to be trusted and Customer Service is extremely poor. When my items arrive I have asked for my account to be deleted as I will not be ordering from them again.