Appalling. Paid for an item with standard delivery. Arrived late so returned it. Their t&cs clearly state that postage is refunded but it wasn’t. Contacted customer service and over the course of a month received different messages advising different things from SEVEN different people, none of which read the history of the issue and kept supplying me a link to their policy for non return of return postage. Two different things but they’re failing to grasp that. Very passive aggressive emails asking if they can help further when clearly they have no intention of helping or supplying me my tightly owed outward postage. Avoid buying from this company. Cheap product and even cheaper “customer service” team.