Do not bother ordering from this company. Ordered on the 17th Nov. Had a dispatch email and tracking number, except the tracking says they are still awaiting the parcel from IWOOT. IWOOT says it’s dispatched.
Fair enough, might be an error. This is where the issues occur:
It’s nearly impossible to contact their customer services team. No phone number on the website just a simple contact form.
Replies from the contact form are from a no reply address, so you cannot respond or answer any questions.
So when I log an issue explaining my problem, they reply back saying it’s dispatched and to check tracking.
They don’t want to hear the issue and won’t let you respond back to say it hasn’t been dispatched!
Things go wrong I get that. But I simply cannot recommend ordering from a company that has zero intention of offering support or assistance when there is an issue. Almost to the point of deliberately making it difficult to contact them.
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