We ordered a Nintendo switch lite around 3-4 weeks ago, a parcel arrived we signed ( waiting a few items for various places. To open the packaging to find an empty giffy bag inside!!!!!!! Thankfully the courier took a photo of the item in my doorstep and the package was about 20cm long. Contacted the company they said was nothing they can do it’s down to the courier ! Not a chance we don’t choose who they courier with back on the phone and was told to return the item for a refund - simple if we HAD the item ! Was promised then a refund within 5 working days and call backs ! Over two weeks later still NOTHING no call backs and excuses when we ring ! We’ve had to get my daughter a more expensive switch now as none left anywhere and are now down over £500! Absolutely AVOID this company !!!!! Currently in touch with the ombudsman hoping to get it sorted once and for all I will continue to name and shame this company