Abysmal service from this company Abysmal service from this company. Would never use them again. Purchased two items as gifts. One was received damaged and they did not respond to my email about this. Second item was not received and was absolutely no mention of it on invoice despite being charged for it. After numerous enquiries IWOOT advised me that this item was ordered through a third party (which website did not state) and this other retailer had no stock and didnt know if/when they would get anymore..... but would not give me a refund? I am still in dispute with them over this. It is not a costly item but would have had sentimental value, as my partner is seriously ill and prognosis isnt positive. Ive always said 'love you to the stars' and the mug that i didnt receive said this and the 'name a star' gift arrived with damaged packaging.