Ordered a christmas jumper on the 13th november, received 2 emails letting me know it still hadn't been sent out, i then emailed asking what was going on and received a reply saying it was out of stock and i'd be refunded. refund got refused as it had already been picked for delivery... a week later and still nothing, numerous emails later and still no where closer to getting my money back. what is so hard about giving a customer a refund? it's now been 22 days and counting
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