Appalling service and abysmal customer service. I ordered 12 items on the 8th Dec. All were in stock and all had a dispatch date of 11th. By the 15th, only 2 items had been dispatched. By the 20th there were still 5 items that hadn’t been dispatched and IWOOT had no idea when they would be either. Sent quite a few messages to customer services during this time, expressing my concern and asking for help and information. The responses were slow(sometimes taking more than 2 days to reply), they were evasive (didn’t provide straight answers to simple questions - just lame excuses or ambiguous replies which lead to having to re-contact them over and over, each time waiting ages for a reply), but worst of all they lied to me! I was told on 15th Dec that my remaining items were in warehouse awaiting dispatch in next couple of days. FIVE days later, when half of those items had still not been dispatched and after pleading for some honesty from them, I was told they had no idea when these items would be sent. They couldn’t even give a straight answer as to whether the items really were in warehouse or not. Awful company, full of misleading or deceitful methods and dishonest people. Cancelled my order and managed to get everything from elsewhere, not just dispatched but also delivered the next day. I now have my family’s Christmas gifts! Will NEVER be using IWOOT again. P.S. Cancellation of order was requested 2 days ago. So far they have done nothing. Haven’t even acknowledged the cancellation.