If I could rate this site in the negative range I would. The customer service is criminally terrible. I ordered a LEGO gift for Christmas ‘19 without mistakenly reading any reviews about the site before hand. It arrived much later then expected, not in time for Christmas (that’s wasn’t my issue), it was shipped from RETURNS department. The box was taped up with scotch tape visibly open before hand. It was a used item and clearly not in a new condition as described. I contacted customer service through their site (since that is the only method to contact them) and after 7 (literally) messages of correspondence including sending pictures and indicating dimensions of box, it was scheduled for a pick up by Fedex to return. It was successfully picked up, but no refund was processed. Customer service claiming they never received the item. I had a Fedex RECEIPT of pick up and still no refund. I contacted my credit card to dispute. This is almost 6months after purchase (it’s now MAY 2020). Not only am I following up on a 2nd dispute but when you speak to the customer service in the site, you get a different person every time! Ive cooreponded with Matthew, Rebecca, Maddy, Jasmine, Helen, Niamh, Rebecca, Jake, and Fahim.. The site is truly criminal.. stay away.