Ordered iPad 9/2/21, bank authorised payment, J D Williams confirmed order and I expected delivery in 3-5 days. Three days later I received an email stating that my iPad would not be delivered because payment had been declined and I needed to contact my bank. I checked on-line banking, no problems there as the payment was pending so I rang J D Williams. I managed to speak to ‘Theo’, explained the situation but he insisted that there was certainly a problem with the payment card. At this point I was beginning to get paranoid thinking that hackers had got my card details so I wanted answers from Theo. He first said that I might not have lived at this address long enough (30 years) then my partner must have cloned my card (No) and then stated that they couldn’t send the order as my card was registered to a different address. I insisted that he tell me what address they held for my card and he said that he wasn’t allowed to tell me, referring me back to my bank. I then spoke to the bank again, no problems with anything at all with the card, in fact my account showed the money pending for payment of the iPad £329. The penny then dropped! iPads are in short supply so I’m guessing that either it was never in stock or somebody within the company has given preference to a ‘friend’ and cancelled my order. It would have been a lot less stressful for me if they had told the truth! This is my first and certainly the last time that I will ever use this company. Absolute shambles of a non existent customer service.