I called customer service but instead resolve matter they feel sorry for not refund . My son went to shop to refund item before collection in Nottingham store and request ask for refund for item purchased online. a till girl open packaging called manager for refund .because my son is young lad ,store manager refused give him credit by accusing him that he open item so can't give refund . Also till girl said music is too loud in store she can't hear what my son saying so she thrown parcel at him n told him to take it.my son had suddenly panick attack the way staff deal with him and he had no choice to rush out of store. We didn't have refund and neither good service from victoria branch in Nottingham. Anyone give us right direction to take this matter further pls.