They lost half my order. Then found it but then wouldnt send it again. They told me i had to order it again and pay for delivery again. They refunded me for the missing item but the item that got delivered was useless without all of the order and i didnt want it. They said they would collect this and refund me the whole order. They told me it didnt need to be labelled. Sure enough the courier wouldnt take it because it wasnt labelled. Im away now for six weeks and am stuck with it for good - with no refund. JD Williams have tried their utmost to be as unhelpful as humanly possible with this issue which stemmed from their initial mistake. They have failed at every level to rectify their incompetence and are clearly incapable of the simplest task.